1. Eligibility for Returns
The product is defective, damaged, or incorrect.
The product is unused, unworn, and in its original packaging.
The request is made within 7–14 days (depending on category) of receiving the order.
2. Return Process
To initiate a return, contact us at support@buyhive.com with your order details and reason for return.
Our team will guide you through the return process and arrange for pickup (if applicable).
Products must be returned with all tags, manuals, and accessories included.
3. Refund Policy
Once we receive and inspect the returned product, we will notify you of the status of your refund.
Approved refunds will be processed within 5–10 business days via your original payment method.
Shipping charges (if any) are non-refundable, unless the return is due to a mistake on our part (wrong or defective product).
4. Exchange Policy
Exchanges are subject to product availability.
If the requested item is out of stock, a refund or store credit will be issued.
5. Non-Returnable Items
Gift cards or vouchers.
Clearance or final sale items.
Opened personal care, cosmetics, or hygiene products.
Customized or personalized products.
6. Damaged or Wrong Product
If you receive a damaged or incorrect product, please report it to us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
7. Contact Us
support@buyhive.com
BUYHIVE Customer Support Team
